Error 0x87D13B64: Generic App Installation Failure
The app installation has failed.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B64 |
| Error Code (Dec) | -2016330908 |
Description
This is a generic app installation failure that requires investigation through iOS/iPadOS Console logs to determine the root cause. The error doesn't provide specific details about the failure reason, making log analysis essential for troubleshooting.
Common Causes
📱 Installation Issues
Installation failures can occur due to multiple underlying factors that require thorough investigation. App package corruption may happen during the download or extraction process, compromising installation integrity. Installation process timeouts frequently occur when system resources are constrained or network conditions are suboptimal. System resource constraints, including low storage space or memory pressure, can prevent successful installation completion. Installation queue conflicts arise when multiple app installations or system processes compete for resources.
🔍 Diagnostic Needs
Effective troubleshooting requires comprehensive diagnostic information gathering. Missing console logs often hamper the investigation process, making root cause analysis challenging. Incomplete error data may result from system logging limitations or configuration issues. Multiple failure points across the installation process require systematic investigation approaches. System state uncertainty necessitates thorough environmental analysis before attempting resolution.
Impact
- Installation process failed
- Requires log analysis
- Multiple retry attempts may be needed
- Root cause investigation required
Diagnostic States
- 🚫 Failed State:
- Installation incomplete
- Error details limited
- Logs needed for analysis
- ✅ Required Information:
- Console logs
- Device state data
- Installation timeline
- Error context
Troubleshooting Process
- 📊 Log Collection:
- Console log capture
- Error message analysis
- System state review
- Timeline reconstruction
- 🔍 Analysis Steps:
- Pattern identification
- Error correlation
- System verification
- Installation validation
Resolution Steps
1️⃣ Log Collection
Begin the troubleshooting process with comprehensive log collection. Access the iOS/iPadOS Console to gather detailed installation process information. Capture all relevant installation logs, including system and app-specific entries. Record any error messages that appear during the installation attempt. Document the current system state, including available resources and active processes.
2️⃣ Analysis
Conduct thorough analysis of collected diagnostic information. Review console logs systematically to identify patterns or specific error conditions. Examine error patterns across multiple installation attempts to identify common factors. Perform detailed system resource analysis to identify potential constraints. Verify app compatibility with the current iOS/iPadOS version and device configuration.
3️⃣ Remediation
Implement targeted solutions based on analysis findings. Address any identified issues through systematic correction steps. Clear installation cache and temporary files to ensure clean installation environment. Reset relevant app services to ensure proper initialization. Attempt reinstallation following environment optimization.
Best Practices
👨💻 For IT Administrators
Implementing robust logging and monitoring practices is essential for effective troubleshooting. Enable detailed logging across all relevant systems to capture comprehensive diagnostic data. Maintain organized log archives for historical analysis and pattern recognition. Establish systematic documentation procedures for error patterns and successful resolutions. Implement proactive system health monitoring to identify potential issues before they impact installations.
📱 For Device Management
Effective device management requires systematic monitoring and maintenance procedures. Conduct regular log reviews to identify potential issues early. Implement consistent system maintenance schedules to optimize device performance. Monitor resource utilization to prevent installation failures due to constraints. Track installation success rates and patterns to identify systemic issues.
Troubleshooting Tips
- Enable verbose logging
- Capture full install process
- Document error context
- Save relevant logs
- Limited initial information
- Multiple possible causes
- Complex log analysis
- System state dependencies
Additional Notes
💡 Log analysis required
🔍 Detailed investigation needed
⚠️ Generic error indicator
📱 System-wide review important
Related Links
Log Analysis Guide
-
Console Log Access
- Open iOS/iPadOS Console
- Filter for installation events
- Identify error messages
- Note timestamps
-
Error Pattern Analysis
- Review error sequences
- Check system messages
- Identify related events
- Document patterns
-
System State Review
- Storage availability
- Memory usage
- Process states
- Resource allocation
Maintain a log of installation attempts and corresponding console outputs to help identify patterns and recurring issues.